Privacy Policy

Last updated September 2026.

At Nexus, we care about the privacy and security of the creators, customers, and visitors who use our platform. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you use Nexus services.

Consent

By using Nexus, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use the service.

Information we collect

The information we ask you to provide, and why we need it, will be made clear when it is collected.

If you contact us, we may receive your name, email address, the contents of your message, attachments, and any other information you choose to provide.

When you create an account or workspace, we may collect account and contact details such as your name, email address, workspace information, and authentication details.

When you connect Roblox or Discord, we may process platform identifiers, usernames, server or group information, and connection status. We use this information to link accounts, verify purchases, assign product access, and deliver configured notifications.

Payment information is handled by third-party payment providers. Nexus does not store complete payment card details directly. The provider’s own Privacy Policy and Terms apply to information submitted during payment.

How we use your information

We use the information we collect to:

• Provide, operate, and maintain Nexus services
• Link Roblox and Discord identities to a Nexus customer profile
• Verify purchases and deliver product access
• Improve and personalize the platform
• Understand how the service is used and develop new features
• Communicate with you about your account, support requests, and service updates
• Detect, investigate, and prevent fraud, abuse, and security incidents

Logs

Nexus uses standard service logs to keep the platform reliable and secure. Logs may include IP address, browser and device type, date and time stamps, referring and exit pages, request details, and diagnostic information. We use this data to analyze trends, administer the service, troubleshoot problems, and prevent abuse.

Cookies

Nexus may use cookies and similar technologies to remember preferences, maintain signed-in sessions, protect accounts, and understand how the website is used. You can manage or disable cookies through your browser settings, although some parts of the service may not work correctly without them.

Third-party services

Nexus connects with services such as Roblox, Discord, payment providers, hosting providers, analytics tools, and other integrations selected by a workspace owner. This Privacy Policy covers Nexus’s handling of information. Each third party has its own privacy practices, policies, and terms, which we encourage you to review.

Your choices

You may request access to, correction of, or deletion of personal information associated with your Nexus account. Contact the Nexus team with your request and we will review it subject to our legal and operational obligations.